Reverse Logistics Professional

Reverse Logistics Success Quotes to Help Build Your Business Case for Improvements

When building a business case to improve your Reverse Logistics or get funding on technology or software to improve your Reverse Logistics operations, it is often very helpful to have good quotes, references, success stories or case studies to back up your proposal. Below I have assembled a number of excellent quotes and references you can use to help others understand the opportunity you are presenting:

Improving Your Retail Reverse Logistics P&L Profits

On May 29th the RLA consumer Electronics committee hosted an interactive webinar where Tim Quinn from BJs Wholesale Club presented several topics and questions that he seeks solutions for or best practices as he leads a strategic review of the reverse logistics and return functions for his company. The session was well attended by a number of Reverse Logistics professionals and visitors from the CE committee including retailers such as OfficeMax and Staples. Below is a quick list of a number of take away nuggets that may help you improve your Reverse Logistics operations:

Best Practices for Advanced Exchange Reverse Logistics

Periodically it is useful to review your current practices against Reverse Logistics industry best practices. Below are some valuable nuggets of information from the recent Reverse Logistics Association Consumer Electronics Committee interactive webinar session on Better Customer Experience around Advanced Exchanges. The webinar was attended by over a dozen Reverse Logistics Professionals from companies such as Google, Philips, Toshiba, Staples and OfficeMax, who shared their issues, knowledge and experience. The items are in bullet point format for quick review:

Expert Advice to Transform Retail Reverse Logistics

How much better would your Reverse Logistics team perform if you had a whole group of Reverse Logistics experts providing you with advice? Good advice and best practices are hard to find… until now. The Reverse Logistics Association Consumer Electronics Committee is hosting some very innovative interactive sessions to share experiences and best practices on Reverse Logistics issues. With the guidance of CE committee co-chair Paul Baum of PlanIT ROI, attendees shared experiences and successes on topics and challenges presented by Chris Galletto, Senior Manager, Reverse Logistics at OfficeMax. The key discussions of this session were methods to drive, measure and monitor Reverse Logistics performance for a large Retailer. The session was attended by over one dozen very experienced Reverse Logistics professionals from retailers and manufacturers who all provided a wealth of feedback and wisdom.

Reverse Logistics Framework: RMA processing, the Heart of Returns Management

To be or not to be that is the question for RMAs. The RMA (a return material authorization or just RA return authorizations) is full of uncertainty. Uncertainty as to whether we want to authorize a return, uncertainty whether we will ever receive the unit, uncertainty what kind of condition it will be in, uncertainty whether we will issue a credit, ship a replacement or do a repair. We are not even certain that an RMA is a formal accounting transaction. Managing uncertainty is much of what we do in reverse logistics, but the RMA is the heart of much of what we do in reverse logistics.

When was the last time you filled out and mailed in that Product Registration card? Never is the answer from most people. Why not just keep the receipt handy? Why bother with the effort just to get on another junk mail list. Not so any longer. A number of trends are now encouraging consumers to complete product registrations and these factors are opportunities for Reverse Logistics teams to reduce returns and decrease costs.

Mr. Sudipto Ghosh, the Chief Customer Support Officer of Acer India provided the key note presentation in October at the Reverse Logistics Association 2011 conference in Singapore. As part of his presentation, Mr. Ghosh provided some of the key trends and challenges he is facing as the head of service in India. His insights are worthy of discussion and will be important or critical to the ongoing success of most reverse logistics and aftermarket consumer electronics service teams.

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Forbes Magazine Suggestions to Reduce Reverse Logistics Costs

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Industry Search of Reverse Logistics

Framework To Analyze Your Reverse Logistics

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Report: Reverse Logistics Tips from the Pros

Reverse Logistics Success Quotes to Help Build Your Business Case for Improvements

Improving Your Retail Reverse Logistics P&L Profits

Best Practices for Advanced Exchange Reverse Logistics

Expert Advice to Transform Retail Reverse Logistics

Acer Outlines Service and Reverse Logistics Trends

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Editor and Author Paul Rupnow is dedicated to providing Reverse Logistics solutions. As the Director of Reverse Logistics Solutions atAndlor Logistics Systems, Paul works daily with manufacturers, distributors and 3rd party service providers to solve product returns issues and reverse logistics operations problems.

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